It used to mean Software as a Service. Nowadays, everything is software; it’s a given. While some on prem structures may still be warranted in unique situations, the subscription model via the cloud is the present and the future. Once we acknowledge this fact, we can look at what the business needs.
Businesses need solutions. Every business has problems – issues that need to be fixed. No one, no company is great at everything. So smart companies seek help in the areas where they are not great. But they maybe don’t articulate their needs perfectly. And, of course regardless of what the company is doing, vendors are hammering away, relentless in trying to sell their products, their service, their software.
Smart vendors figure out the best way they can help their clients is to solve problems. To provide solutions. To not assume you know the clients’ problems. To ask questions. And most importantly: to listen. And here’s the amazing nugget in today’s world: an incredible amount of listening can be done by just researching the client’s company. Walking through their front door, using their service/product, etc. Finding what their issues are.
It’s an amazing time to run a business. You have an issue? There’s an app for that. I mean, a solution.